Jewelry Shipping and Returns
Welcome to The Lumina Jewelry’s jewelry shipping and returns guide. Here you can find details about order processing, delivery options, tracking, returns, exchanges, and refunds before or after placing your order.
Jewelry Shipping and Returns Guide
Shipping Options
The Lumina Jewelry offer free shipping based on Standard Shipping
We offer standard shipping and express shipping options depending on your location and the shipping methods available at checkout.
- Standard Shipping: estimated delivery time is usually 8–14 business days after order processing.
- Express Shipping: estimated delivery time is usually 5–8 business days after order processing, with an additional shipping fee of $30.
Please note that delivery times may vary depending on the destination country, customs clearance, local delivery conditions, holidays, or other unforeseen circumstances.
Order Processing Time
Order processing usually takes 2–5 business days before your package is shipped.
Total delivery time includes both processing time and shipping time:
Total delivery time = order processing time + shipping time
Weekends, holidays, customs delays, and unexpected delivery issues are not included in the estimated delivery time.
Wrong Shipping Information
Please make sure your shipping address and contact information are correct before placing your order.
If you entered the wrong shipping address or contact information, please contact us within 2 hours after placing your order. Once an order has been processed or shipped, we may not be able to redirect the package to another address.
Contact us at support@theluminajewelry.com as soon as possible if you need help.
Order Tracking
Once your order has been shipped, we will send you an email with tracking information when available. You can use the tracking number or tracking link to follow your shipment status.
If you do not receive tracking information or your package appears delayed, please contact us with your order number.
Returns & Exchanges
We want you to love your Lumina Jewelry pieces. If something does not go as planned, eligible items may be returned within 7 days of the delivered date.
To be eligible for a return, the item must be unused, unworn, and in its original packaging. You will also need to provide your order number or proof of purchase.
To request a return, please contact us before sending any item back. Returns sent without prior request may not be accepted.
Non-Returnable Items
Certain items may not be eligible for return, including customized products, personalized items, special orders, final sale items, or items that cannot be returned for hygiene reasons.
If you have questions about a specific item, please contact us before placing your order.
Refunds
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If it has been more than 15 business days since your refund was approved, please contact us at support@theluminajewelry.com.
Shipping Fees
Shipping and handling charges are non-refundable unless otherwise required by applicable law.
Customs, Duties & Taxes
International orders may be subject to customs duties, taxes, or import fees depending on your country or region. These charges are determined by local customs authorities and are usually the responsibility of the customer.
For general reference, U.S. customers can visit the U.S. Customs and Border Protection guide to internet purchases, and EU customers can read the European Commission information about goods bought online.
Need Help?
If you still have questions about jewelry shipping and returns, please contact us and we will be happy to help with your order, delivery, return, or refund request.