FAQ
Welcome to the Lumina Jewelry online jewelry store FAQ. Here you can find quick answers about shipping, returns, exchanges, payment, order tracking, jewelry care, and sizing before or after placing your order.
Online Jewelry Store FAQ: Returns & Exchanges
What is your return policy?
We want you to love your Lumina Jewelry pieces. If something does not go as planned, eligible items may be returned within 7 days of the delivered date.Please check the packaging before signing for it. If the product is not in good condition, please do not sign for it
To be eligible for a return, the item must be unused, unworn, and in its original packaging. You will also need to provide your order number or proof of purchase.
To request a return, please contact us before sending any item back. Returns sent without prior request may not be accepted.
Certain items may not be eligible for return, including customized products, personalized items, special orders, final sale items, or items that cannot be returned for hygiene reasons.
If you have questions about a specific item, please contact us before placing your order.
How do I start a return or exchange?
Just head to our Returns Portal, enter your order number and email, and follow the steps. You’ll receive a prepaid return label if eligible.
Or you can contact us directly at support@theluminajewelry.com
When will I get my refund?
Once we receive and inspect your returned item, we will notify you whether your refund has been approved.
If approved, your refund will be processed to your original payment method within 10 business days. Please note that your bank or credit card company may need additional time to process and post the refund.
If it has been more than 15 business days since your refund was approved, please contact us at support@theluminajewelry.com.
Shipping and handling charges are non-refundable.
Can I exchange an item for a different size?
Absolutely! If the size you need is available, we’ll process an exchange once your original item is received.
Orders & Payment
What payment methods do you accept?
We accept MasterCard, American Express and Visa, Paypal, Apple Pay .
Can I apply a promo code or gift card at checkout?
Yes! You can enter your promo code or gift card in the designated field during checkout before payment.
Can I modify or cancel my order after placing it?
We want you to receive your Lumina Jewelry purchase as quickly as possible. Therefore, we will process your order as soon as possible after receiving it. If you need to change or cancel your order, please contact us within 24 hours of placing the order and we will do our best to accommodate your request. Order cancellations are not guaranteed.
Do you offer gift wrapping?
Yes, we offer gift wrapping! You can leave your requirements when checking out
Shipping & Delivery
Where do you ship?
We ship to almost every country in the world. This includes countries such as the United States, Canada, the United Kingdom, Australia, Germany, France, and many more.
How long does shipping take?
The Lumina Jewelry offer free shipping based on Standard Shipping
We offer standard shipping and express shipping options depending on your location and the shipping methods available at checkout.
- Standard Shipping: estimated delivery time is usually 8–14 business days after order processing.
- Express Shipping: estimated delivery time is usually 5–8 business days after order processing, with an additional shipping fee of $30.
Please note that delivery times may vary depending on the destination country, customs clearance, local delivery conditions, holidays, or other unforeseen circumstances.
How can I track my order?
Once your order is shipped, we will send you an email with the corresponding information. After that, you will be able to track the shipment status.
What if my package is lost or delayed?
If your tracking hasn’t updated in 5+ days or your package is missing, reach out to support@theluminajewelry.com and we’ll help resolve it ASAP.
Will I be a charged duty/tax fees?
International orders may be subject to customs duties, taxes, or import fees depending on your country or region. These charges are determined by local customs authorities and are usually the responsibility of the customer.
For general reference, U.S. customers can read the U.S. Customs and Border Protection guide to internet purchases, and EU customers can check the European Commission information about goods bought online.
Sizing & Jewelry Care
How do I know what size to order?
Please See our size guide page for more information.
How should I care for my jewelry?
Check out our jewelry care guide page to keep your jewelry looking its best!
Still have questions after reading our online jewelry store FAQ? Contact us and we will be happy to help you with your order, shipping, sizing, or jewelry care questions.
We hope this online jewelry store FAQ helps you shop with more confidence at Lumina Jewelry.